Keeping room status information up-to-date requires close coordination and cooperation between the front desk and the housekeeping department. Coordination with front office for information on departure rooms and handing of clean rooms. Communicated with Front Office regarding late departures. RELATIONSHIP BETWEEN FRONT OFFICE AND OTHER DEPT’S. Coordination with Front OfficeRooms are of chief concern to the front office and housekeeping departments. Keeping room status information up to date requires close coordination between the front desk and house keeping. 12 6.0 COORDINATION WITH OTHER DEPARTMENTS 6.1 Coordination with Front Office 1) To ensure efficient rooming of guests, both housekeeping and front office must inform each other of changes in a room’s status. These departments view the front office as a communication liaison in providing guest services. The front office communicate guest’s requirement to other departments, which work in close coordination and cooperation to deliver required product and services. Housekeeping - Definition, Role, Responsibilities and Layout 1. SOP-HK-03 : Duties of Housekeeping Personnel SOP-HK-04 : Personal Attributes of Housekeeping Staff SOP-HK-05 : Housekeeping Department Layout SOP-HK-06 : Housekeeping Coordination with Front Office SOP-HK-07 : Coordination with Maintenance Department SOP-HK-08 : Housekeeping Coordination with Food and Beverages The housekeeping department centres entirely around the guest. Front office communication with other departments can make or break the guests’ stay at the hotel. The front office staff interacts with all departments of the hotel, including marketing and sales, housekeeping, food and beverage, banquet, controller, maintenance, security, and human resources. This is an essential asset in housekeeping staff, particularly when dealing with regular guests and repeat customers. While working, the housekeeping department needs to coordinate with the following departments − Housekeeping-Front Office Coordination. Relationship between Housekeeping and other departments job description and standard operation procedure of house keeping So WHAT are The Guest Expectations Coordination with Front Office Rooms are of chief concern to the front office and housekeeping departments. A) INFORMATION FLOW FROM FRONT OFFICE TO HOUSEKEEPING:- i. Intimation and information about the guest’s arrival and departure is maintained by the front office. Occupancy Status: After reconciling the room’s status with the housekeeping report, the front office compiles the data on the occupancy position of the day in form of a report known as night room report and is prepared by the receptionist during the night. Housekeeping Relationship and Coordination with other Department. Their smooth coordination ensures the quality service to the guest. To ensure smooth operation, there should be good coordination between each concerned parties. The room acts as a nerve system center for the coordination and communication with the front office and other departments. Housekeeping Relationship and Coordination with other Department (1) ... Housekeeping Relationship with Front Office (1) Housekeeping Relationship with Human Resource and Training (1) Housekeeping Relationship with Kitchen (1) Housekeeping Relationship with Security (1) Coordination with Front Office From the front office to housekeeping. 2. There must be coordination between housekeeping and front office department to share information on occupancy levels which helps to forecast occupancy for the year and makes it easier to draw up a budget, establish par stock levels and estimate required staff strength. OCCUPANCY FORECAST (Annually, Quarterly, Monthly, weekly and Your email address will not be published. As each department in the hotel forms an important aspect of guest experience, it is the responsibility of the housekeeping staff to smoothly coordinate with other departments. There must be coordination between housekeeping and front office department to share information on occupancy levels which helps to forecast occupancy for the year and makes it easier to draw up a budget, establish par stock levels and estimate required staff strength. Mentored and developed front office and housekeeping staff in preparation for secret shoppers and to improve customer satisfaction ratings. Coordination with other departments. As the front office is responsible to sell the hotel accommodations, it is a major driving force for generating revenue. There should be coordination to clean front office public areas; There must be coordination between housekeeping and front office department to share information on occupancy levels which helps to forecast occupancy for the year and makes it easier to draw up a budget, establish par stock levels and estimate required staff strength. COORDINATION WITH FRONT OFFICE To ensure efficient rooming of guests, both housekeeping and the front office must inform each other of changes in a room's status. Knowing whether a room is occupied, vacant, on change, out of order (000), under repair, or similar, is important for proper rooms management. 11. Amongst all co-ordination relationship in the hotel co-ordination of the housekeeping department with the front office and maintenance department is very important as they aim to provide the guest with a comfortable stay in the hotel. Hence, communication within and out of front office department needs to … Coordination with other departments. Cancel reply. The information from the front office is through amenities voucher. Housekeeping may be defined as ‘provision of a clean, comfortable, safe and aesthetically appealing environment’. Sridevi Sivakami 7 The main role of the housekeeping or maintenance department is to control the pests Cleaning public areas of hotel premises. Work order is key elements in the communication and coordination between housekeeping and maintenance. Coordination of Housekeeping with Other Departments. ... Housekeeping and Front office 3 of 5 Housekeeping and Engineering 4 of 5 Housekeeping and Food and Beverage 5 of 5 Housekeeping and Finance Responses. It is important ASSIGNMENT#2 The coordination between housekeeping department and front – office desk is very crucial and should be thoroughly maintained. Coordination of front office with other Departments in a Hotel. A staff member who remembers a guest’s likes, dislikes, needs, and wishes will be a tremendous asset to the hotel. Promptly informing the front office of the housekeeping status of rooms is a tremendous aid in getting guests who arrive early registered, especially during high-occupancy or sold-out periods. SOP-HK-03 : Duties of Housekeeping Personnel SOP-HK-04 : Personal Attributes of Housekeeping Staff SOP-HK-05 : Housekeeping Department Layout SOP-HK-06 : Housekeeping Coordination with Front Office SOP-HK-07 : Coordination with Maintenance Department SOP-HK-08 : Housekeeping Coordination with Food and Beverages There must be coordination between housekeeping and front office department to share information on occupancy levels which helps to forecast occupancy for the year and makes it easier to draw up a budget, establish par stock levels and estimate required staff strength. Front office extends a relation with Room service for the guest amenities to be supplied (only for VIPs). The following are the activities that are closely coordinated by both the front office and housekeeping department. COORDINATION WITH HOUSEKEEPING The front office department coordinates with the housekeeping very closely. In this free course from Alison, learn about a variety of hotel management operations including the front office department and the housekeeping department. Housekeeping Launders & dry cleans linen ... Front Office-In form housekeeping of arrivals and departures, room changes-room status-VIP arrivals-guest request-Occupancy forecast-room discrepancy Bell desk / concierge There should be coordination to clean front office public areas 3. 4. Promptly notifying the front desk of the housekeeping status of rooms is a tremendous aid in getting early-arriving guests registered, especially during high-occupancy or sold-out periods. Occupancy forecast: These are the forecast based on the reservations already made and the forecast is on annual, quarterly, monthly, 3 days and daily updating. Sharing occupancy information that helps to estimate future occupancy, budget, and required number of staff. Coordination of Hotel Front Office with Other Departments - Tutorial 42 - Duration: ... Role and Functions of Housekeeping Control Desk in Hotel and Resort (Tutorial 15) - Duration: 4:41. Paper Code and Title: H04FO Front Office and Housekeeping Management Module Code and Title: H04FO18 Functions of Housekeeping Department and Inter Relationship with Other Departments Name of the content wrier: Dr. PL. The co-operation between housekeeping and front office should be very intimate or close. Acted as a liaison to coordinate efforts of housekeeping, engineering, front office and laundry. It isimportant for the departments to continuously exchange information on room status. ♣ Sales and marketing. Housekeeping is a commercial lingo for basic housekeeping. Housekeeping prepares the room and front-office sales that room after preparing. I. An executive housekeeper has no plan, counsel, and brief and meets her subordinates. Definition of Housekeeping. A big department like Front office needs to deal with many parties. Thus housekeeping works in a very close relationship with the front office. The moment a housekeeping personnel detects a problem that requires attention from maintenance, she/he calls the housekeeping control desk, stating the nature of the problem, the kind of assistance required, and the location where it is required.